Home/ SOP Library/ Division 22 — Training, Competency & Knowledge Management
Safety-critical technical reference — read before use. These SOPs are generic, independent templates for qualified AGL personnel. They are not approved or controlled procedures, not regulatory instructions, and do not replace your aerodrome’s permit-to-work, isolation/LOTO, safety management and maintenance procedures or the manufacturer’s instructions. Series-circuit AGL equipment can carry lethal voltages. Read the full disclaimer ↓
Division 22 of 22 · SOP-461 → SOP-480 Series

Training, Competency & Knowledge Management SOPs

Controlled procedures for AGL personnel qualification, induction, technical and practical competency training, refresher training, competency assessment and certification, training-record management, lessons-learned documentation and technical knowledge transfer. Applicable SOP range: SOP-461 to SOP-480.

20 / 20
Topics Published
SOP-461 → SOP-480
SOP ID Range
Rev 0
Initial Issue

Golden Rule — Training creates knowledge, practical assessment demonstrates skill, competency authorization permits independent work, and lessons learned ensure that individual experience becomes organizational knowledge.

Division 22 · Training, Competency & Knowledge Management SOPs

20 of 20 topics published
SOP-461 AGL Personnel Competency Assessment
Purpose

To assess whether AGL personnel possess the knowledge, practical skills and safety awareness required for their assigned duties.

Assessment Areas
  • AGL fundamentals.
  • Airside safety.
  • Electrical safety.
  • LOTO.
  • AGL circuits.
  • CCR operation.
  • Isolation transformers.
  • Primary/secondary cables.
  • L-823 connectors.
  • Runway lighting.
  • Taxiway lighting.
  • Approach lighting.
  • PAPI.
  • Signage.
  • Testing.
  • Photometry.
  • Emergency response.
  • Documentation.
Assessment Methods
KNOWLEDGE TESTPRACTICAL DEMONSTRATIONFIELD OBSERVATIONINTERVIEW
Competency Levels
  • Level 1 — Awareness
  • Level 2 — Assisted task performance
  • Level 3 — Competent independent performance
  • Level 4 — Advanced/specialist
  • Level 5 — Trainer/technical authority
SOP-462 New AGL Engineer Induction
Purpose

To introduce newly appointed AGL engineers to airport operations, AGL systems, safety requirements and engineering procedures.

Induction Topics

Airport

  • Airport layout.
  • Runway configuration.
  • Taxiways.
  • Aprons.
  • Restricted areas.
  • Airside driving.
  • ATC coordination.

AGL

  • AGL architecture.
  • CCRs.
  • Series circuits.
  • Transformers.
  • Cables.
  • Fixtures.
  • PAPI.
  • Signs.
  • ALCMS.

Safety

  • Airside safety.
  • Electrical safety.
  • LOTO.
  • FOD.
  • Emergency procedures.
  • PPE.

Completion — The engineer shall complete the required induction checklist before being assigned unsupervised safety-critical work.

SOP-463 AGL Technician Induction
Purpose

To provide technicians with the practical knowledge required for safe AGL maintenance.

Topics
  • Airside access.
  • PPE.
  • FOD.
  • Work permits.
  • LOTO.
  • Cable handling.
  • Transformer handling.
  • Connector assembly.
  • Fixture maintenance.
  • CCR basics.
  • Testing.
  • Tool control.
  • Emergency response.

Practical Demonstration — Technicians should demonstrate competence in applicable tasks before independent assignment.

SOP-464 Airside Safety Training
Purpose

To ensure AGL personnel understand airport airside hazards.

Training
  • Movement areas.
  • Runway/taxiway hazards.
  • Aircraft operations.
  • ATC communication.
  • Vehicle movement.
  • Speed limits.
  • Restricted areas.
  • FOD.
  • PPE.
  • Lighting conditions.
  • Low visibility.
  • Night operations.
  • Emergency procedures.

Competency — Personnel shall demonstrate understanding before receiving the required airside work authorization.

SOP-465 LOTO Training
Purpose

To train personnel in safe isolation of AGL electrical systems.

Training Topics
  • Energy identification.
  • Isolation.
  • Lock application.
  • Tagging.
  • Verification.
  • Proving dead.
  • Stored energy.
  • Series-circuit hazards (open-circuit voltage, induced voltage).
  • Electric shock rescue and first-aid awareness.
  • Temporary earthing where required.
  • Release of isolation.
  • Re-energization.

Practical Assessment — Personnel shall demonstrate the applicable LOTO process under controlled supervision.

SOP-466 CCR Operator Training
Purpose

To qualify authorized personnel for CCR operation.

Training
  • CCR architecture.
  • Local operation.
  • Remote operation.
  • Brightness steps.
  • Current monitoring.
  • Voltage monitoring.
  • Alarms.
  • Earth-fault monitoring.
  • Overtemperature.
  • Cooling system.
  • Emergency shutdown.
  • ALCMS interface.
  • Fault interpretation.
Assessment
THEORYSIMULATOR/CONTROLLED OPERATIONPRACTICAL DEMONSTRATION
SOP-467 AGL Maintenance Training
Purpose

To develop standardized maintenance competency.

Training Modules
  • Runway fixtures.
  • Taxiway fixtures.
  • Approach lights.
  • PAPI.
  • Signs.
  • Transformers.
  • Connectors.
  • Cables.
  • CCRs.
  • Earthing.
  • ALCMS.
  • Testing.
  • Documentation.
Training Philosophy

Shall Emphasize:

CORRECT DIAGNOSISCORRECT REPAIRCORRECT TESTINGCORRECT DOCUMENTATION
SOP-468 AGL Testing Training
Purpose

To ensure personnel can perform AGL tests correctly and safely.

Topics
  • Test preparation.
  • Instrument selection.
  • Calibration verification.
  • Test connections.
  • Insulation resistance.
  • Continuity.
  • Earth resistance.
  • Cable testing.
  • Transformer testing.
  • CCR testing.
  • Functional testing.
  • Result interpretation.
  • Report preparation.

Practical Assessment — Personnel shall demonstrate correct instrument setup and safe test execution.

SOP-469 Photometry Training
Purpose

To develop competency in AGL photometric measurement and interpretation.

Training
  • Photometric fundamentals.
  • Light intensity.
  • Beam characteristics.
  • Measurement geometry.
  • Photometer setup.
  • Instrument calibration.
  • Test-grid preparation.
  • Data collection.
  • Data analysis.
  • Acceptance criteria.
  • Alignment verification.
  • Chromaticity.
  • Report preparation.
Practical Training

The trainee should perform a supervised photometric test from instrument setup through final report preparation.

SOP-470 PAPI Training
Purpose

To train authorized personnel in PAPI maintenance and testing.

Topics
  • PAPI configuration.
  • Unit identification.
  • Positioning.
  • Azimuth.
  • Elevation.
  • Angle setting.
  • Optical adjustment.
  • Lamp/LED module.
  • Electrical connection.
  • Heater.
  • Functional testing.
  • Photometric/alignment verification.

Critical Principle — PAPI work affecting alignment shall be performed using approved procedures and appropriate calibrated equipment.

SOP-471 Signage Training
Purpose

To train personnel in installation, maintenance and testing of airfield signs.

Topics
  • Sign types.
  • Message verification.
  • Location.
  • Orientation.
  • Foundation.
  • Electrical connections.
  • Transformer.
  • LED modules.
  • Drivers.
  • Gaskets.
  • Sealing.
  • Cleaning.
  • Brightness.
  • Functional testing.
SOP-472 Transformer Testing Training
Purpose

To train personnel in safe and accurate testing of AGL isolation transformers.

Training
  • Transformer identification.
  • Nameplate interpretation.
  • Primary/secondary identification.
  • Connections.
  • Insulation testing.
  • Continuity.
  • Ratio verification where applicable.
  • Output verification.
  • Visual inspection.
  • Test-record preparation.

Safety — Transformer testing shall be performed only under the applicable electrical isolation and test-safety procedures.

SOP-473 Cable Testing Training
Purpose

To train personnel in testing AGL primary and secondary cables.

Topics
  • Cable identification.
  • Circuit identification.
  • Isolation.
  • Test preparation.
  • Insulation resistance.
  • Continuity.
  • Fault identification.
  • Cable-joint assessment.
  • Connector assessment.
  • Test-result interpretation.
  • Documentation.
Practical Exercise
IDENTIFYISOLATETESTINTERPRETLOCATE FAULTREPORT
SOP-474 Emergency Response Training
Purpose

To prepare AGL personnel for rapid and controlled response to AGL emergencies.

Scenarios
  • Complete circuit failure.
  • Runway lighting failure.
  • Taxiway failure.
  • PAPI failure.
  • Stop-bar failure.
  • CCR failure.
  • Major power failure.
  • Earth fault.
  • Cable fault.
  • Lightning damage.
  • Flooded transformer pit.
  • Water ingress.
  • Multiple fixture failure.
  • Low-visibility failure.
Training Method
CLASSROOMTABLETOP EXERCISEFIELD DRILLDEBRIEF
SOP-475 Practical Skill Assessment
Purpose

To verify that personnel can safely perform assigned AGL tasks.

Assessment

The Evaluator Should Assess:

  • Preparation.
  • PPE.
  • Work authorization.
  • LOTO.
  • Tool selection.
  • Technical procedure.
  • Workmanship.
  • Testing.
  • Fault diagnosis.
  • FOD control.
  • Documentation.
  • Emergency awareness.
Rating
  • 0 — Not demonstrated
  • 1 — Requires significant assistance
  • 2 — Performs with supervision
  • 3 — Competent
  • 4 — Advanced
  • 5 — Can train others
SOP-476 Training Record Management
Purpose

To maintain complete training history for AGL personnel.

Training Record
  • Employee name/ID.
  • Position.
  • Training title.
  • Training date.
  • Trainer.
  • Training provider.
  • Theory result.
  • Practical result.
  • Competency status.
  • Expiry/reassessment date where applicable.
  • Certificate.
  • Remarks.
Training Matrix

Maintain a matrix showing: Person × Required Competency × Current Status.

SOP-477 Competency Certificate Management
Purpose

To control competency certificates and authorizations.

Certificate Information
  • Personnel ID.
  • Competency.
  • Assessment date.
  • Assessor.
  • Certificate number.
  • Issue date.
  • Validity/review date where applicable.
  • Scope of authorization.
  • Restrictions.

Control — Expired or withdrawn authorization shall be removed from active competency lists.

SOP-478 Refresher Training
Purpose

To maintain competency over time.

Refresher Triggers
  • Scheduled interval.
  • Procedure change.
  • Equipment change.
  • Incident.
  • Repeated errors.
  • Major technology upgrade.
  • Long absence from task.
  • Regulatory/airport requirement.
  • Poor competency assessment.
Refresher Content

Focus On:

SAFETYCHANGED REQUIREMENTSREPEATED DEFECTSLESSONS LEARNED
SOP-479 Lessons Learned Documentation
Purpose

To convert field experience into reusable engineering knowledge.

Sources
  • Equipment failures.
  • Incidents.
  • Emergency events.
  • Repeated defects.
  • Commissioning problems.
  • Installation errors.
  • Maintenance findings.
  • Photometric failures.
  • Connector failures.
  • Cable faults.
  • Lightning events.
Lessons-Learned Format

Event

  • What happened?

Technical Cause

  • Why did it happen?

Detection

  • How was it identified?

Corrective Action

  • What fixed it?

Preventive Action

  • How can recurrence be prevented?

Lesson

  • What should engineers/technicians remember?

Knowledge Application

  • Which SOP/design/training document should be updated?
SOP-480 Technical Knowledge Transfer
Purpose

To ensure critical AGL knowledge is transferred between experienced personnel and new/other team members.

Knowledge Categories

Technical

  • AGL design.
  • Series circuits.
  • CCRs.
  • Transformers.
  • Cables.
  • Connectors.
  • Fixtures.
  • PAPI.
  • Signs.
  • ALCMS.

Field

  • Troubleshooting.
  • Common failure modes.
  • Installation practices.
  • Photometry.
  • Alignment.
  • Maintenance techniques.

Operational

  • Airport coordination.
  • ATC interface.
  • Airside work.
  • Emergency response.

Documentation

  • Test reports.
  • Inspection records.
  • As-builts.
  • Maintenance records.
  • Failure reports.
Knowledge Transfer Methods
  • Classroom training.
  • Field demonstration.
  • Toolbox talks.
  • Technical presentations.
  • Case studies.
  • Failure investigations.
  • Mentoring.
  • Video/photo records.
  • Knowledge-base articles.
  • Lessons-learned library.
No procedures match that search.

Division-Wide Requirements

The competency development flow, training matrix, competency gap analysis, training effectiveness check, knowledge management loop, the master training record checklist and the golden rule that governs all 20 Division 22 procedures.

AGL Competency Development Flow

NEW PERSONNEL INDUCTION BASIC AGL TRAINING SAFETY TRAINING TASK-SPECIFIC TRAINING SUPERVISED PRACTICAL WORK THEORY ASSESSMENT PRACTICAL ASSESSMENT COMPETENCY DECISION AUTHORIZED TASKS PERIODIC PERFORMANCE MONITORING REFRESHER / RECERTIFICATION ADVANCED COMPETENCY TRAINER / TECHNICAL MENTOR

AGL Training Matrix

Required competency coverage by role:

CompetencyEngineerTechnicianOperatorSpecialist
Airside Safety✓✓✓✓
Electrical Safety✓✓✓✓
LOTO✓✓As applicable✓
CCR Operation✓✓✓✓
Series Circuit✓✓Awareness✓
Transformer✓✓Awareness✓
Cable Testing✓✓—✓
Connector Assembly✓✓—✓
Runway Lighting✓✓Awareness✓
Taxiway Lighting✓✓Awareness✓
Approach Lighting✓✓Awareness✓
PAPI✓✓Awareness✓
Signage✓✓Awareness✓
Photometry✓✓*—✓
ALCMS✓✓*✓✓
Emergency Response✓✓✓✓
Documentation✓✓✓✓

* Subject to assigned duties and demonstrated competency.

Competency Gap Analysis

A useful annual review should identify: Required Competency − Current Competency = Training Gap

Example

PersonRequiredCurrentGapAction
Engineer APhotometry L4L22 levelsAdvanced photometry training
Technician BCCR L3L21 levelSupervised CCR practical
Technician CLOTO L3L12 levelsLOTO retraining + assessment
Engineer DPAPI L3L30Maintain competency

Training Effectiveness Check

Training shall not be considered successful merely because attendance was recorded. Evaluate:

  • Stage 1 — Attendance — Did the person attend?
  • Stage 2 — Knowledge — Did the person understand the subject?
  • Stage 3 — Practical Skill — Can the person perform the task?
  • Stage 4 — Field Performance — Can the person perform correctly under real working conditions?
  • Stage 5 — Outcome — Did training reduce errors, repeat failures, unsafe practices, incorrect testing, documentation errors and equipment damage?

Knowledge Management Loop

Field failures and troubleshooting experience are converted into reusable engineering knowledge rather than remaining only in individual technicians' experience:

FIELD EXPERIENCE FAILURE / TEST / INSPECTION ENGINEERING ANALYSIS LESSON LEARNED KNOWLEDGE BASE SOP / CHECKLIST UPDATE TRAINING MATERIAL UPDATE PERSONNEL TRAINING COMPETENCY ASSESSMENT FIELD APPLICATION NEW EXPERIENCE

Master Training Record Checklist

Personnel

  • Personnel identified.
  • Job role identified.
  • Required competency identified.
  • Current competency assessed.

Training

  • Induction completed.
  • Airside safety completed.
  • Electrical safety completed.
  • LOTO completed.
  • Task-specific training completed.
  • Emergency training completed.

Assessment

  • Knowledge assessment.
  • Practical assessment.
  • Field observation.
  • Competency decision.
  • Authorization recorded.

Continuing Competency

  • Refresher training.
  • Periodic reassessment.
  • Incident-related retraining.
  • Procedure-change training.
  • Technology-change training.

Knowledge

  • Lessons learned recorded.
  • Technical knowledge transferred.
  • SOP updated where required.
  • Training material updated.
  • Knowledge base updated.

"Training creates knowledge, practical assessment demonstrates skill, competency authorization permits independent work, and lessons learned ensure that individual experience becomes organizational knowledge."

Division 22 — AGL Training, Competency & Knowledge Management Golden Rule

Competency Hold Points

  • HP-01 — Training Needs — Training need matched to the competency matrix.
  • HP-02 — Trainer — Trainer or assessor authorised for the topic.
  • HP-03 — Safety Induction — Safety and LOTO induction completed before practical work.
  • HP-04 — Theory — Theory assessment passed.
  • HP-05 — Practical — Supervised practical assessment completed.
  • HP-06 — Sign-Off — Competency signed off by an authorised assessor.
  • HP-07 — Authorisation — Authorisation to work independently issued.
  • HP-08 — Refresher — Refresher or revalidation date set.

Reference Basis

Technical references behind the procedures in this division:

  • ISO 9001 clause 7.2, ISO 45001 clause 7.2 and ISO 10015 — competence, training and people development.
  • ICAO Doc 9981 and Doc 9774 — personnel qualification and aerodrome staff competence.
  • ICAO Doc 9859 — safety management training.
  • NFPA 70E, IEC 61821 and CEA Safety Regulations — qualified, competent and authorised persons for electrical work.
  • FAA AC 150/5340-26 — maintenance practices that training content should reflect.
  • DGCA India CAR Section 4 — aerodrome personnel requirements.

References are given at document or chapter level for technical orientation. Confirm the current edition, amendments and national adoption (for example DGCA CAR Section 4, FAA Advisory Circulars or EASA material) for each project. Approved project specifications, manufacturer instructions and the airport's own procedures take precedence, as stated in the precedence note above.

Quick Reference

A short answer on AGL maintenance training, taken from SOP-467 in Division 22.

AGL maintenance training

AGL maintenance training (SOP-467) develops standardized maintenance competency. The modules cover runway and taxiway fixtures, approach lights, PAPI, signs, transformers, connectors, cables, CCRs, earthing, ALCMS, testing and documentation. The training philosophy puts four things first: correct diagnosis, correct repair, correct testing and correct documentation.

Frequently Asked Questions

Quick answers about Training, Competency & Knowledge Management SOPs in the AGL SOP Library.

Q1What is Division 22 — Training, Competency & Knowledge Management SOPs?

Division 22 is a set of 20 procedures (SOP-461 to SOP-480, Rev 0) for AGL personnel qualification, induction, technical and practical competency training, refresher training, competency assessment and certification, training-record management, lessons-learned documentation and technical knowledge transfer.

Q2What is the Golden Rule of AGL training?

Training creates knowledge, practical assessment demonstrates skill, competency authorization permits independent work, and lessons learned ensure that individual experience becomes organizational knowledge.

Q3How is AGL personnel competency assessed?

SOP-461 uses knowledge tests, practical demonstration, field observation and interview across areas such as airside safety, electrical safety, LOTO, CCR operation, transformers, cables, connectors, lighting systems, testing, photometry, emergency response and documentation. Competency is rated from Level 1 (awareness) through Level 5 (trainer or technical mentor).

Q4What is the competency development flow?

Induction, basic AGL training, safety training, task-specific training, supervised practical work, theory and practical assessment, a competency decision, authorized tasks, periodic performance monitoring, refresher or recertification, advanced competency and, finally, trainer or technical mentor.

Q5What does LOTO training include?

Energy identification, isolation, lock application, tagging, verification, proving dead, stored energy, series-circuit hazards such as open-circuit and induced voltage, electric shock rescue and first-aid awareness, temporary earthing where required, release of isolation and re-energization (SOP-465). Personnel must demonstrate the LOTO process under controlled supervision in a practical assessment.

Q6How is practical skill assessed?

SOP-475 evaluators assess preparation, PPE, work authorization, LOTO, tool selection, technical procedure, workmanship, testing, fault diagnosis, FOD control, documentation and emergency awareness, rating from 0 (not demonstrated) to 5 (can train others).

Q7How is field experience turned into organizational knowledge?

SOP-479 records lessons from failures, incidents, emergencies, repeated defects, commissioning problems, installation errors, maintenance findings, photometric failures, connector failures, cable faults and lightning events. Each lesson records what happened, technical cause, detection, corrective and preventive action, the lesson, and which SOP, design or training document should be updated.

Q8What does AGL maintenance training cover?

AGL maintenance training (SOP-467) builds standardized maintenance competency across runway and taxiway fixtures, approach lights, PAPI, signs, transformers, connectors, cables, CCRs, earthing, ALCMS, testing and documentation, with emphasis on correct diagnosis, repair, testing and documentation.

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